The key duties should be to address inbound phone calls or chats as well as build outbound phone calls off Federal College student Aid (FSA) Mortgage Servicing
Maximus happens to be wanting Customer support Agents to support the fresh Institution off Studies. To prepare your because of it character, Maximus will bring paid off, total training which guarantees our very own staff look after for every caller which have the best degrees of studies and you can professionalism.
Time-table: Will be able to sit in 7 days of coaching (From another location – from home), Monday-Monday, 8am-4:30pm CT. Little time regarding is actually enabled during the studies. Up on conclusion of training work agenda will be allotted to you.
- Respond to arriving calls, e-e-mails otherwise chats and also make outbound phone calls regarding Government Beginner Assistance (FSA) Loan Servicing
- Address concerns and you can notate membership out of suggestions provided and you can steps taken in reaction to people questions
- Make outgoing calls to follow with users so you can clarify advice otherwise offer account position
- Processes Borrowing from the bank Agency Desires making use of created techniques and functions
- Help Get in touch with Cardio traditional and departmental and business formula and procedures
- Use the views unit giving and you may discovered positive opinions to the telephone call high quality and institution employment
- Incorporate readily available systems, knowledgebase, and you may basic tech including telephone, e-send, and internet browser to answer concerns and you may carry out occupations commitments
- Recommend escalated phone calls otherwise questions to help you suitable accounts as required
- Process demands received thru standard telecommunications and you will notate accounts out-of strategies drawn in a reaction to those people demands
A job and you will proceeded a career was contingent through to acquiring and you will maintaining an excellent positive approval. Latest suitability determination is the just discretion of your Department out-of Studies.
Because 1975, Maximus have operated less than their beginning objective regarding Permitting Authorities Suffice individuals®, permitting citizens global in order to properly payday loans Athens OH build relationships their governing bodies whatsoever profile and you may around the multiple health and individual services applications. Having approximately 29,100 group worldwide, Maximus try a pleased mate to regulators companies on the Joined Says, Australia, Canada, Saudi Arabia, Singapore and also the British. Discharge your job with Maximus compliment of a vibrant customer provider locations.
Effective army solution professionals, their partners, and you will seasoned candidates have a tendency to embody brand new core competencies MAXIMUS deems crucial and give an effective resiliency and you will credibility one greatly enhances all of our workforce. I admit your unique event and feel, and would like to offer employment highway that allows one remain and also make a difference for our country. We have been happy with all of our connections to groups intent on serving experts in addition to their parents. While you are transitioning out-of armed forces to civilian lifetime, has early in the day solution, try a resigned experienced or a person in brand new National Protect or Reserves, or a girlfriend from a working armed forces provider member, you will find tricky and rewarding job options in your case. A committed and you may varied staff members try our very own essential resource. MAXIMUS will bring equal occupations to all accredited applicants rather than admiration to help you race, color, religion, gender, sexual orientation, sex name, national source, protected veteran updates or handicapped reputation.
MAXIMUS try a keen Affirmative-action/Equal Opportunity Employer
Since the a prominent strategic mate so you can governing bodies across the globe, Maximus support boost the delivery out-of societal characteristics in the midst of cutting-edge technology, health, economic, environment, and you will personal challenges. Having an intense understanding of program services beginning, intense knowledge you to get to operational perfection, and you may an intensive attention to the needs of the people being supported, all of our staff progress the newest vital objectives of our own lovers. Maximus provides innovative organization processes government, impactful consulting attributes, and you can technical possibilities that give increased outcomes for the general public and large amounts of efficiency and you will overall performance away from regulators-paid applications.
