“The Agrarian and Spatial Planning Ministry offers special service for people, so people can immediately complete their needs related to certificates in local areas with haste,” he said in a written statement received here on Wednesday.
The ministry is striving for a breakthrough in agrarian and spatial planning services for the people, he added. Its efforts have included providing Weekend Agrarian Services—priority services that are hosted every Saturday and Sunday.
“For people who arrange their own certificates, we will roll out a red carpet. This is our effort to try to provide services in an all-out manner,” he remarked.
Speaking about the Indonesian Ombudsman hearing with the ministry on Tuesday, he said he expected the cooperation between the two institutions to continue.
“We are ready to accept any kind of criticism or suggestion from the Ombudsman for the sake of public satisfaction. I want all of us to be able to serve all Indonesian people with pleasure. Let’s continue to improve this collaboration,” Tjahjanto remarked.
Ombudsman member Dadan S. Suharmawijaya said that his administration is assisting in finding solutions or a middle ground between government institutions and the public.
The Ombudsman and the ministry have inked a memorandum of understanding, which will expire in 2023.
“The MoU is to pursue synergy. There are some things that have to be initiated in order to improve,” Suharmawijaya said.
The latest discussion between the two covered initial coordination on the direction and policies for agrarian and spatial planning in 2023, several complex community reports, plans to renew their memorandum of understanding, and other forms of synergy.
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